DCON

CERTIFIEDTOOL » DCON

DCON

CERTIFIEDTOOL » DCON

Hersteller

Kontakt

DCON Software & Service AG
Straßburger Allee 4
67657 Kaiserslautern

T +49 631 92082-0

www.dcon.de

Tool

Toolname: IT-SPS 
Zertifizierte Version: 3.8

Prozesse

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT 
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET UND CONFIGURATION MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • BUSINESS RELATIONSHIP MANAGEMENT
  • SERVICE REPORTING
  • PROBLEM MANAGEMENT