helpLine GmbH

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helpLine GmbH

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Hersteller

Kontakt

helpLine GmbH   

Ansprechpartner: Herr Jens Schmitt

Carl-Zeiss-Straße 16
65520 Bad Camberg

T: 06434930760

kontakt@helpline.de
www.helpline.de

Softwarelösung

Name: SERVICEWARE
Zertifizierte Version: 6.2
Anzahl zertifizierter Prozesse:
18 im IT Service Management (von 18 möglichen Prozessen)
13 im Customer Service Management (von 16 möglichen Prozessen)
14 im Facility Service Management (von 17 möglichen Prozessen)
12 im HR Service Management (von 14 möglichen Prozessen)
12 im Marketing Service Management (von 14 möglichen Prozessen)

Kategorie

Diese Lösung wurde in den Kategorien "IT Service Management (ITIL)", "HR Service Management", "Customer Service Management", "Facility Service Management" und "Marketing Service Management" ausgezeichnet.

Zertifizierte Prozesse

  • EVENT MANAGEMENT (IT, Customer, Facility)
  • INCIDENT MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • REQUEST FULFILLMENT (IT, Customer, Facility, HR, Marketing)
  • PROBLEM MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • ACCESS MANAGEMENT (IT, Facility)
  • CHANGE MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • SERVICE ASSET UND CONFIGURATION MANAGEMENT (IT)
  • RELEASE UND DEPLOYMENT MANAGEMENT (IT)
  • RELEASE MANAGEMENT (Customer, Facility, HR, Marketing)
  • KNOWLEDGE MANAGEMENT (IT)
  • SERVICE CATALOGUE MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • SERVICE LEVEL MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • FINANCIAL MANAGEMENT (Customer, Facility, HR, Marketing)
  • FINANCIAL MANAGEMENT FOR SERVICES (IT)
  • CAPACITY MANAGEMENT (IT)
  • AVAILABILITY MANAGEMENT (IT)
  • IT SERVICE CONTINUITY MANAGEMENT (IT)
  • INFORMATION SECURITY MANAGEMENT (IT)
  • SERVICE REPORTING (IT)
  • BUSINESS RELATIONSHIP MANAGEMENT - CUSTOMER SATISFACTION SURVEY (IT)
  • BUSINESS RELATIONSHIP MANAGEMENT - CUSTOMER SATISFACTION (Customer, Facility, HR, Marketing)
  • SECURITY MANAGEMENT AND CYBER RESILIENCE (Customer, Facility, HR, Marketing)
  • SUPPLIER MANAGEMENT (Customer, Facility, HR, Marketing)
  • CONFIGURATION MANAGEMENT (Customer, Facility, HR, Marketing)