ITIL® 4: Incident Management practice (EN)

ITIL® 4: Incident Management practice (EN)

59,00 EUR

Menge:

This document provides practical guidance for the Incident Management practice. It is split into seven main sections, covering:

  • general information about the practice
  • the practice’s processes and activities and their roles in the service value chain
  • the organizations and people involved in the practice
  • the information and technology supporting the practice
  • considerations for partners and suppliers for the practice
  • information on assessing and developing the capability of the practice
  • recommendations for succeeding in the practice.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-342-90-7