Serviceware SE

CERTIFIEDTOOL » Serviceware SE

Serviceware SE

CERTIFIEDTOOL » Serviceware SE

Hersteller

Kontakt

Serviceware SE

Mr. Jens Schmitt

Carl-Zeiss-Straße 16
65520 Bad Camberg

T: +49 6434930760

contact@serviceware.se
www.serviceware.se

Softwarelösung

Name: SERVICEWARE
Zertifizierte Version: 6.2
Anzahl zertifizierter Prozesse:
18 im IT Service Management (von 18 möglichen Prozessen)
13 im Customer Service Management (von 16 möglichen Prozessen)
14 im Facility Service Management (von 17 möglichen Prozessen)
12 im HR Service Management (von 14 möglichen Prozessen)
12 im Marketing Service Management (von 14 möglichen Prozessen)

Kategorie

Diese Lösung wurde in den Kategorien "IT Service Management (ITIL)", "HR Service Management", "Customer Service Management", "Facility Service Management" und "Marketing Service Management" ausgezeichnet.

Zertifizierte Prozesse

  • EVENT MANAGEMENT (IT, Customer, Facility)
  • INCIDENT MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • REQUEST FULFILLMENT (IT, Customer, Facility, HR, Marketing)
  • PROBLEM MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • ACCESS MANAGEMENT (IT, Facility)
  • CHANGE MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • SERVICE ASSET UND CONFIGURATION MANAGEMENT (IT)
  • RELEASE UND DEPLOYMENT MANAGEMENT (IT)
  • RELEASE MANAGEMENT (Customer, Facility, HR, Marketing)
  • KNOWLEDGE MANAGEMENT (IT)
  • SERVICE CATALOGUE MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • SERVICE LEVEL MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • FINANCIAL MANAGEMENT (Customer, Facility, HR, Marketing)
  • FINANCIAL MANAGEMENT FOR SERVICES (IT)
  • CAPACITY MANAGEMENT (IT)
  • AVAILABILITY MANAGEMENT (IT)
  • IT SERVICE CONTINUITY MANAGEMENT (IT)
  • INFORMATION SECURITY MANAGEMENT (IT)
  • SERVICE REPORTING (IT)
  • BUSINESS RELATIONSHIP MANAGEMENT - CUSTOMER SATISFACTION SURVEY (IT)
  • BUSINESS RELATIONSHIP MANAGEMENT - CUSTOMER SATISFACTION (Customer, Facility, HR, Marketing)
  • SECURITY MANAGEMENT AND CYBER RESILIENCE (Customer, Facility, HR, Marketing)
  • SUPPLIER MANAGEMENT (Customer, Facility, HR, Marketing)
  • CONFIGURATION MANAGEMENT (Customer, Facility, HR, Marketing)