ITIL® 4: Service level management practice (Buch - EN)

This document provides practical guidance for the Service level management  It is split into seven main sections, covering:

● general information about the practice

● the practice’s processes and activities and their roles in the service value chain

● the organizations and people involved in the practice

● the information and technology supporting the practice

● considerations for partners and suppliers for the practice

● information on assessing and developing the capability of the practice

● recommendations for succeeding in the practice. 

Publisher: Peoplecert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-34-509-0